Title: Scanned Images have Black Lines or Streaks
Article ID: VIS1021
Updated: 8/4/2006
Operating Systems: Windows XP / 2000 / Me / 98
Scanner Models: Visioneer Flatbed: 9520, 9420, 7400 , 9320, 9220, 9120, 9020, 9000, 8900, 8800, 8700, 8600, 8100, 7700, 7600, 7300, 7100, 6600, 6400, 7600, 6200, 6100, 6000, 5800, 5600, 5300, 4800, 4500, 4400, 3300, 3100, 3000, PaperPort OneTouch
  Visioneer SheetFed: XP300, XP220, XP200, XP100, RoadWarrior (RW120, PRW120) , StrobePro, PaperPort Strobe, PaperPort IX, VX, MX
  Visioneer ADF: PT480, XP470, XP450, PT430, S500 , PT680, PT780, 9750, 9650, 9450, 8650
  Xerox Flatbed: X6400, X7600, X4800, X2400
  Xerox SheetFed: TS100, CS200
  Xerox ADF: DM250, DM250L, DM252, DM262, DM262i, DM272, DM150, DM152, DM162, DM510, DM515, DM520, DM632, DM3640, DM752
 
Symptom:
 
Scanned images have black lines, streaks or the image is black and or blank.
 
Cause:
 
There may be a corrupt calibration file or dirt, ink, and debris obstructing the lens.
 
Solution:
 
  • The most common cause of lines is dirt or fingerprints on the glass as well as dust within a feed mechanism. Click the link at the bottom of this page applicable to your scanner type for cleaning instructions.
  • Please verify that the power supply is the one that shipped with the scanner, and it is plugged directly into a wall outlet. Power flux or "sag" can impact scanner functions and distort resulting images.
  • Ensure that you have plenty of system resources available.
  • Reinstalling the scanner driver will refresh the calibration file.
    For instructions on ReInstalling Your Scanner Driver, choose your Operating System below:
 
Visioneer ADF Scanners: XP450, XP470, Patriot 430
Xerox ADF Scanners: DM150, DM152, DM250, DM250L, DM252, DM262, DM262i, DM272
  • VIS1195 - ADF Scanners - Cleaning Instructions
    		•
     
    Visioneer ADF with Flatbed Scanners: 9450, 9650, 9750, PT680, PT780
    Xerox ADF with Flatbed Scanners: DM510, DM515, DM520, DM632, DM752
  • VIS1196 - ADF with Flatbed Scanners - Cleaning Instructions
    		•
     
    Visioneer and Xerox Flatbed Scanners
  • VIS1197 - Flatbed Scanners - Cleaning Instructions
    		•
     
    Visioneer Mobile Strobe Scanners: XP100, XP200, XP300, RoadWarrior (RW120, PRW120)
  • VIS1027 - Clean and Calibrate a Strobe Sheetfed Scanner
    		•
     
    Visioneer Mobile Strobe Scanners: Strobe Pro, Strobe Pro NT, Strobe Pro Mac
  • VIS1026 - Calibrate a Strobe Pro Sheetfed Scanner
    		•
     
    Visioneer CardReader 100
  • VIS1029 - Clean and Calibrate the CardReader 100
    		•

     

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