Visioneer Knowledgebase
Visioneer Knowledgebase
Title: Check Light Blinking on ADF Scanner
Article ID: VIS1023
Updated: 8/4/2006
Operating Systems: Windows XP / 2000 / Me / 98
Scanner Models: Visioneer ADF: PT480, XP470, XP450, PT430, S500 , PT680, PT780, 9750, 9650, 9450
  Xerox ADF: DM250, DM250L, DM252, DM262, DM262i, DM272, DM150, DM152, DM162, DM510, DM515, DM520, DM632, DM3640, DM752
 
Symptom:
 
The Check Light on your ADF scanner is blinking.
 
Solution:
 
The Check Light on the scanner indicates a hardware malfunction. The Check Light will blink a certain number of times, pause, then blink the same number of times. Refer to the troubleshooting section of your user guide for a list of codes for the number of times the light blinks.
 
ADF with a Flatbed Scanner
  1. Turn off the scanner power
  2. Re-seat the ADF cable by unplugging then replugging the cable
    • The ADF cable is the short cable that runs from the top of the scanner to the base of the scanner
    • This cable is not plugged prior to packaging. It must be plugged in after removing the scanner from the box
    • This cable is how the ADF gets its power for scanning
  3. Toggle the lock switch firmly 4 times leaving the scanner in the unlocked (open padlock) position
    • For the Visioneer 9450, 9650, 9750 and Xerox DocuMate 510, 515, 520 the lock is located on the bottom of the scanner base
    • For the Visioneer Patriot 680, 780 and Xerox DocuMate 632 the lock is located on the side of the scanner base
  4. Unplug the USB cable from both the scanner and the computer then plug the USB cable back in again
    • Do not use a USB cable longer than 6 feet
    • Do not use a USB extension cable
    • If plugged into a USB hub or keyboard, try plugging the scanner directly into the back of the computer
  5. Turn the scanner power back on
    • Try plugging the scanner directly into the wall
    • The low power output from a UPS battery backup can cause incorrect hardware errors to be reported
 
ADF Only scanners
  1. Turn off the scanner power
  2. Open the ADF cover
  3. Make sure the paper sensor arm is not stuck down
    • This is the black plastic that should move freely up and down
  4. Close the ADF cover making sure the door is shut securely
  5. Unplug the USB cable from both the scanner and the computer then plug the USB cable back in again
    • Do not use a USB cable longer than 6 feet
    • Do not use a USB extension cable
    • If plugged into a USB hub or keyboard, try plugging the scanner directly into the back of the computer
  6. Turn the scanner power back on
    • Try plugging the scanner directly into the wall
    • The low power output from a UPS battery backup can cause incorrect hardware errors to be reported
 
For all checklight errors: If troubleshooting the issue as listed above does not resolve the problem, you will need to contact Technical Support. For information on contacting Technical Support, select the appropriate link below:

 

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Visioneer provides these technical articles for information use only. The information is generally for a specific scanner model distributed by Visioneer and a designated version of software provided with the scanner. Visioneer makes reasonable efforts to verify the accuracy of content and issue resolution in these technical articles but cannot guarantee any matter including accuracy or results. The articles are provided "as is", without representation or warranty, express or implied, whether of merchantability, fitness for particular purpose, title, or non-infringement. Visioneer disclaims any liability for damages, whether direct or indirect, special, incidental, or consequential, from use of the information in these articles. Visioneer does not evaluate any effect on software and hardware not provided by Visioneer, and therefore disclaims any liability for same. Visioneer is not responsible for the content of support pages accessed through external links. The articles are subject to revision or change without notice.