Visioneer Knowledgebase
Visioneer Knowledgebase
Title: Unable to Calibrate a Strobe Sheetfed Scanner
Article ID: VIS1028
Updated: 12/5/2006
Operating Systems: Windows XP / 2000 / Me / 98
Scanner Models: RoadWarrior, XP100, XP200, XP220, XP300
 
Symptom:
 
You are getting a message stating that the calibration failed or image quality remains poor even after calibration (eg overly faint or dark scans, black scans, fuzzy scans, etc).
 
Cause:
 
The software has failed to write the calibration files or the calibration files have become corrupt.
 
Solution:
 
Solution 1 - Calibrate the scanner with a white sheet of paper
  1. Open the Windows Control Panel
  2. Double-Click on "Scanners and Cameras"
    • If you do not see "Scanners and Cameras", double-click on "Printers and Other Hardware"
    • Double-Click on "Scanners and Cameras"
  3. Right-click on the Strobe scanner listed here and select "Properties"
  4. Select the "Advanced" tab then click on the "Calibrate" button
  5. When prompted, insert the a white page
  6. After the process completes, repeat steps 3 and 4, using the calibration page

Solution 2 - Run the Calibration Fix utility

If calibrating the scanner with white paper does not resolve the problem, run the Calibration_Fix.exe utility to automatically set permissions to the calibration files and place new calibration files on your computer, by-passing the normal calibration processes.
  1. Click here and select "Save"
  2. In the Save As window, click on the desktop Icon
  3. Click Save
  4. Once Calibration_Fix.exe downloads, close or minimize any open windows to see your Windows desktop
  5. Double-click on the Calibration_Fix.exe file on your Windows desktop
  6. If prompted, click "Run"
  7. A window open while the utility runs. This window will automatically close once the utility is complete.
  8. The scanner should now be calibrated correctly

Technical Note: The Calibration_Fix.exe utility automatically grants full read and write permission to the scanners calibration files for anybody who has logged on to the computer as well as Administrators, Everyone, Authenticated Users, and System. The utility then clears any existing calibration files and replaces them with clean ones. If you would like to set the permissions manually, the calibration files are located as follows:

Vista
All OneTouch 4.0 scanners: C:\Program Data\Visioneer

2K/XP
All OneTouch 4.0 scanners: C:\Documents and Settings\All Users\Application Data\Visioneer
XP100 OneTouch 3.0: C:\Windows\Twain_32\XP100
XP200 OneTouch 3.0: C:\Windows\System32\STBXP200

Solution 3 - Reinstall the driver

If the scanner still does not calibrate correctly, the driver will need to be reinstalled. Use the links below for instructions on reinstalling your scanner driver:
 

 

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Visioneer provides these technical articles for information use only. The information is generally for a specific scanner model distributed by Visioneer and a designated version of software provided with the scanner. Visioneer makes reasonable efforts to verify the accuracy of content and issue resolution in these technical articles but cannot guarantee any matter including accuracy or results. The articles are provided "as is", without representation or warranty, express or implied, whether of merchantability, fitness for particular purpose, title, or non-infringement. Visioneer disclaims any liability for damages, whether direct or indirect, special, incidental, or consequential, from use of the information in these articles. Visioneer does not evaluate any effect on software and hardware not provided by Visioneer, and therefore disclaims any liability for same. Visioneer is not responsible for the content of support pages accessed through external links. The articles are subject to revision or change without notice.