Visioneer Knowledgebase
Visioneer Knowledgebase
Title: Error Failed to uninstall the device
Article ID: VIS1062
Updated: 5/8/2007
Operating Systems: Windows XP / 2000
Scanner Models: Visioneer Flatbed: 9520, 9420, 7400, 9320, 9220, 9120, 9020, 9000, 8900, 8800, 8700, 8600, 8100, 7700, 7600, 7300, 7100, 6600, 6400, 7600, 6200, 6100, 6000, 5800, 5600, 5300, 4800, 4500, 4400, 3300, 3100, 3000, PaperPort OneTouch
  Visioneer SheetFed: XP300, XP220, XP200, XP100, RoadWarrior (RW120, PRW120), StrobePro, PaperPort Strobe, PaperPort IX, VX, MX
  Visioneer ADF: PT480, XP470, XP450, PT430, S500 , PT680, PT780, 9750, 9650, 9450, 8650
  Xerox Flatbed: X6400, X7600, X4800, X2400
  Xerox SheetFed: TS100, CS200
  Xerox ADF: DM250, DM250L, DM252, DM262, DM262i, DM272, DM150, DM152, DM162, DM510, DM515, DM520, DM632, DM3640, DM752
 
Symptom:
 
While uninstalling your scanner from device manager, you receive an error message: Failed to uninstall the device. The device may be required to boot up the computer.
 
Cause:
 
This error occurs when some of the registry entries for the device were damaged or removed.
 
Solution:
 
This problem can typically be fixed by updating the driver. If this fails, the device will need to be removed manually from the registry.
 
Solution 1: Update the driver
Note: While following these steps, sometimes the Update Driver wizard may skip one or more steps. If this occurs, simply move ahead to the next step.
  1. In device manager, right click on the scanner and select Update Driver
  2. Select No, not at this time, and click Next
  3. Select Install from a list of specific location (Advanced), and click Next
  4. Select Dont search. I will choose the driver to install., and click Next
  5. Select Imaging Device for hardware type and click Next
  6. Uncheck Show compatible hardware
  7. For manufacturer select Agfa, then select any camera on the right and click Next
    • If unchecking Show compatible hardware still only shows your scanner model, select your scanner model and click next
  8. If you receive an error that this is not recommended, click "Yes" to continue anyway
  9. Click Finish
  10. Now you will be able to right click on the device and uninstall it without error
If you still receive an error or you were not able to complete these steps, follow the instructions under Solution 2 - Removing the scanner from the registry".
 
Solution 2: Remove the scanner from the registry
Note: These steps require modifying the Windows Registry. It is recommended that you make a backup of your registry prior to making any changes. Please click VIS1176 - Navigating the Windows Registry for more information on working in the registry.
  1. Click on the "Start" button and choose "Run"
  2. Windows XP: In the 'Open:' field type in "regedit" then click on "OK"
    Windows 2000: In the 'Open:' field type in "regedt32" then click on "OK"
  3. Windows XP: Click on the "+" next to "HKEY_LOCAL_Machine" to expand the list
    Windows 2000: Click on the window HKEY_LOCAL_Machine on Local Machine
  4. Click on the "+" next to "System" then CurrentControlSet then Enum then USB
  5. Under USB, look for any keys that start out with the following:
    • Vid_04a7&Pid_
    • Vid_0461&Pid_
    • Vid_0451&Pid_
  6. For each key you find, delete them using the following steps:
    1. Right click on the key (eg Vid_04a7&Pid_)
    2. Click on Permissions
    3. Under Groups and Users select Everyone
    4. Put a check under the Allow column next to Full Control
    5. Click OK
    6. Click Edit then Delete
    7. In the confirmation window that comes up, click Yes
    8. Repeat these steps for each occurrence you found in step 5
    9. Click "File" then "Exit" to close the registry editor
The scanner has now been removed from device manager.
 

 

Visioneer Disclaimer


Visioneer provides these technical articles for information use only. The information is generally for a specific scanner model distributed by Visioneer and a designated version of software provided with the scanner. Visioneer makes reasonable efforts to verify the accuracy of content and issue resolution in these technical articles but cannot guarantee any matter including accuracy or results. The articles are provided "as is", without representation or warranty, express or implied, whether of merchantability, fitness for particular purpose, title, or non-infringement. Visioneer disclaims any liability for damages, whether direct or indirect, special, incidental, or consequential, from use of the information in these articles. Visioneer does not evaluate any effect on software and hardware not provided by Visioneer, and therefore disclaims any liability for same. Visioneer is not responsible for the content of support pages accessed through external links. The articles are subject to revision or change without notice.