Visioneer Knowledgebase
Visioneer Knowledgebase
Title: Error Code 103 Clear Paper Jam in the ADF
Article ID: VIS1065
Updated: 8/8/2006
Operating Systems: Windows XP / 2000 / Me / 98
Scanner Models: Visioneer ADF: PT480, XP470, XP450, PT430, S500 , PT680, PT780, 9750, 9650, 9450, 8650
  Xerox ADF: DM250, DM250L, DM252, DM262, DM262i, DM272, DM150, DM152, DM162, DM510, DM515, DM520, DM632, DM3640, DM752
 
Symptom:
 
How do I clear paper jams in the Automatic Document Feeder (ADF)?
 
Solution:
 
If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
  1. Close the scanning application (such as PaperPort)
  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
  7. Try scanning again
 
For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
 
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
  3. When you press on this arm, it should move freely up and down
  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.
 
If the scanner is feeding multiple pages at a time then reporting a paper jam, it is probably time to perform the regular maintenance required to keep the scanner in optimal performance. First, try replacing the ADF pad. If the ADF pad has worn down due to use then it will not be pushing the paper firmly against the rollers, thus 2 or more pages may be picked up at the same time. The ADF pad has a maximum life of about 3,000-10,000 scans depending on your type of scanner. One replacement pad is provided with each scanner. The VisionAid maintenance kits provide all you need for mainting the scanner hardware; including cleaning solution and replacement ADF pads.

To reduce the number of paper jams, smooth and straighten paper before scanning, adjust the guides to the paper size, and insert the paper evenly into the ADF. When jams or misfeeds occur far more often, it's time to change the ADF Pad Assembly. You can find a replacement for your product on our website. Depending on your product, select a link below:

 

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Visioneer provides these technical articles for information use only. The information is generally for a specific scanner model distributed by Visioneer and a designated version of software provided with the scanner. Visioneer makes reasonable efforts to verify the accuracy of content and issue resolution in these technical articles but cannot guarantee any matter including accuracy or results. The articles are provided "as is", without representation or warranty, express or implied, whether of merchantability, fitness for particular purpose, title, or non-infringement. Visioneer disclaims any liability for damages, whether direct or indirect, special, incidental, or consequential, from use of the information in these articles. Visioneer does not evaluate any effect on software and hardware not provided by Visioneer, and therefore disclaims any liability for same. Visioneer is not responsible for the content of support pages accessed through external links. The articles are subject to revision or change without notice.