Visioneer Knowledgebase
Visioneer Knowledgebase
Title: Error Code 1713 PaperPort Error
Article ID: VIS1069
Updated: 8/9/2006
Operating Systems: Windows XP / 2000 / Me / 98
Scanner Models: Visioneer Flatbed: 9520, 9420, 7400, 9320, 9220, 9120, 9020, 9000, 8900, 8800, 8700, 8600, 8100, 7700, 7600, 7300, 7100, 6600, 6400, 7600, 6200, 6100, 6000, 5800, 5600, 5300, 4800, 4500, 4400, 3300, 3100, 3000, PaperPort OneTouch
  Visioneer SheetFed: XP300, XP220, XP200, XP100, RoadWarrior (RW120, PRW120), StrobePro, PaperPort Strobe, PaperPort IX, VX, MX
  Visioneer ADF: PT480, XP470, XP450, PT430, S500 , PT680, PT780, 9750, 9650, 9450, 8650
  Xerox Flatbed: X6400, X7600, X4800, X2400
  Xerox SheetFed: TS100, CS200
  Xerox ADF: DM250, DM250L, DM252, DM262, DM262i, DM272, DM150, DM152, DM162, DM510, DM515, DM520, DM632, DM3640, DM752
VIS1069 - Error Code 1713 PaperPort Error
 
Symptom:
 
When attempting to uninstall PaperPort from the Add/Remove Programs list or by using the "Remove" option from the install CD you get "Error Code 1713" and are unable to remove the PaperPort program.
 
Cause:
 
This error occurs when the installation of PaperPort has been corrupted and is unable to remove the registry keys associated to the PaperPort program. When receiving this error you will be unable to upgrade properly over PaperPort. This problem is most commonly seen on Windows XP when Service Pack 2 is installed due to a conflict with PaperPort 8.0, however it can be seen anytime the PaperPort installation has become corrupted.
 
Solution:
 
The Technical Support department recommends running through the Quick Uninstall instructions appropriate to your version of Windows as the uninstall utility that Visioneer supplies will remove all PaperPort files and registry keys for PaperPort 7.0, 8.0 & 9.0. Running through this process will not remove your scanned documents but will allow you to start with a clean install of the PaperPort software.

VIS1000 - Performing a Quick Uninstall Windows 2000 or XP
VIS1009 - Performing a Quick Uninstall Windows 98 or Me
VIS1078 - Error Uninstalling PaperPort 8 from Windows Vista
 
This error message is caused by a specific registry key that is corrupted and has to be removed manually if you choose not to go through the Quick Uninstall instructions as listed in the links above. The instructions below describe how to remove this key from the registry.
Note: These instructions do not apply to Windows 98 or Me.
  1. Open the Windows System Registry
    Windows Vista: Go to "Start", then in the "Start Search" box type "regedit" then hit enter.
    Windows XP: Go to "Start", choose "Run", type in "regedit" then click on "OK"
    Windows 2000: Go to "Start", choose "Run", type in "regedt32" then click on "OK"
  2. Windows Vista and XP: Double click on "HKEY_CLASSES_ROOT" to expand the list
    Windows 2000: Click on the window "HKEY_CLASSES_ROOT on Local Machine"
  3. Double-click on the "Installer" folder to expand the list
  4. Double-click on the "Products" folder to expand the list
  5. Find the following 2 folders and delete them (select the folder then press the delete key on your keyboard)
    • 086F24A86DD24D11A9C800046F89C202
    • 3F1D2FEA69605D11E8A6000CF4F72A43
  6. Close the Registry window
  7. The PaperPort software should now be out of the Add/Remove Programs list
  8. Insert your installation CD and choose the "Remove" option
  9. PaperPort should now uninstall successfully
  10. If you are still having problems getting PaperPort to remove from your computer, please run through the Quick Uninstall instructions as listed above

 

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