Visioneer Knowledgebase
Visioneer Knowledgebase
Title: Troubleshooting USB Scanners
Article ID: VIS1098
Updated: 8/10/2006
Operating Systems: Windows XP / 2000 / Me / 98
Scanner Models: Visioneer Flatbed: 9520, 9420, 7400, 9320, 9220, 9120, 9020, 9000, 8900, 8800, 8700, 8600, 8100, 7700, 7600, 7300, 7100, 6600, 6400, 7600, 6200, 6100, 6000, 5800, 5600, 5300, 4800, 4500, 4400, 3300, 3100, 3000, PaperPort OneTouch
  Visioneer SheetFed: XP300, XP220, XP200, XP100, RoadWarrior (RW120, PRW120), StrobePro
  Visioneer ADF: PT480, XP470, XP450, PT430, S500 , PT680, PT780, 9750, 9650, 9450, 8650
  Xerox Flatbed: X6400, X7600, X4800, X2400
  Xerox SheetFed: TS100, CS200
  Xerox ADF: DM250, DM250L, DM252, DM262, DM262i, DM272, DM150, DM152, DM162, DM510, DM515, DM520, DM632, DM3640, DM752
 
Symptom:
 
After installing the scanner, the system gives errors, the scanner is not found or functioning, or there are intermittent system freezes.
 
Solution:
 
  1. Check the physical connections between the scanner and workstation
    Make sure to remove any extension cords or USB hubs powered or not.
  2. Verify that the correct scanner driver is installed on the computer by checking the "Add/Remove Programs" in the "Control Panel".
    • Click on the "Start" button
    • Depending on which Windows View you are using in XP, you will either click on "Control Panel" or click on "Settings" then "Control Panel"
  3. Once in the "Control Panel" go to "Scanners and Cameras"
  4. Verify that your scanner islisted
  5. If you do not see your scanner, close "Scanners and Cameras"
  6. Click on "Start" then "Run"
  7. Type "Devmgmt.msc" and click the "OK" button
  8. This should open the "Device Manager" screen listing all of the hardware installed on your computer in alphabetical order.

    7600_usbw2k_1.gif

  9. You may see a yellow exclamation markor red X under Imaging Devices if the scanner is installed incorrectly or the drivers are not fully installed.
  10. If you see your scanner listed with a yellow exclamation mark or red X, right click on the scanner.
  11. This will open a sub-menu. In this menu click on "Update driver". Follow the hardware wizard until you reach the Finish screen. Once you reach the Finished screen, the scanner is now installed. It is recommended that you reboot your PC in order to make sure all of the changes are made.
 
Library:
 
VIS1000 - Performing a Quick Uninstall Windows 2000 or XP
VIS1009 - Performing a Quick Uninstall Windows 98 or Me

 

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Visioneer provides these technical articles for information use only. The information is generally for a specific scanner model distributed by Visioneer and a designated version of software provided with the scanner. Visioneer makes reasonable efforts to verify the accuracy of content and issue resolution in these technical articles but cannot guarantee any matter including accuracy or results. The articles are provided "as is", without representation or warranty, express or implied, whether of merchantability, fitness for particular purpose, title, or non-infringement. Visioneer disclaims any liability for damages, whether direct or indirect, special, incidental, or consequential, from use of the information in these articles. Visioneer does not evaluate any effect on software and hardware not provided by Visioneer, and therefore disclaims any liability for same. Visioneer is not responsible for the content of support pages accessed through external links. The articles are subject to revision or change without notice.