Visioneer Knowledgebase
Visioneer Knowledgebase
Title: ADF with Flatbed Scanners - Cleaning Instructions
Article ID: VIS1196
Updated: 8/7/2006
Operating Systems: Windows XP / 2000 / Me / 98
Scanner Models: Visioneer: 9450, 9650, 9750, PT680, PT780
  Xerox: DM510, DM515, DM520, DM632, DM752
 
Symptom:
 
How do I Clean the scanner?
 
Cause:
 
Vertical streaking is typically caused by paper dust, dirt, correction fluid or other blockage on the scanner glass. If your scanner is having problems grabbing paper or is grabbing multiple pages at a time it is time to clean the scanner.
 
Solution:
 
Regularly cleaning your scanner can help to keep and maintain optimal image quality. The Technical Support departments recommends using the VisionAid maintenance kits for properly maintaining the ADF scanners, regular maintenance will help to maintain scanned image quality.

If you have a VisionAid maintenance kit and have lost the instructions click here to view and download the instructions in the PDF file format. You must have Adobe Acrobat Reader installed to view this file.

If you do not have a VisionAid maintenance kit, please follow the instructions below for cleaning the scanner.
 
Materials Needed:
  • 1 bottle of Isopropyl rubbing alcohol (95%)
  • Cotton Swabs
  • Lint free soft cloth
    or
  • Screen wipes dampened with Isopropyl rubbing alcohol
Please turn off the scanner at this time.
 
Cleaning the ADF:
  1. Unplug the ADF cable from the base of the scanner
  2. Open the ADF door
  3. Take the ADF pad out of the scanner
  4. Either wet a cotton swab with the Isopropyl alcohol or open a screen wipe
  5. Wipe down both sides of the ADF pad
  6. Wipe the main feed roller (black) from side to side, rotate the roller as you are cleaning to ensure the entire surface is clean. DO NOT rub briskly on the roller as it will shred your screen wipe or cotton swab leaving debris in the scanner
  7. Place the ADF pad back into the scanner
  8. Close the ADF door when you are finished
  9. Plug the ADF cable back into the base of the scanner
 
Cleaning the Flatbed:
  1. Lift the lid of the scanner
  2. Dampen the soft cleaning cloth with Isopropyl alcohol or open a screen wipe
  3. Wipe down the entire glass surface
  4. Gently wipe the white backing on the underside of the lid to verify there is no dirt that may be transferring to the glass
  5. Make sure to clean the ADF reference strip of glass
    • This is the most commonly missed portion when cleaning the scanner glass.
    • The ADF glass is a small strip of glass to one end of the Flatbed glass.
    • The ADF glass is surrounded with a white reference frame and is the ONLY area where ADF scanned images are captured.
  6. Close the ADF Cover
  7. Turn the scanner back on
 
If you are still seeing black lines or streaks in your scanned image there may be a corrupt driver calibration file. For instructions on ReInstalling Your Scanner Driver, choose your Operating System below:

 

Visioneer Disclaimer


Visioneer provides these technical articles for information use only. The information is generally for a specific scanner model distributed by Visioneer and a designated version of software provided with the scanner. Visioneer makes reasonable efforts to verify the accuracy of content and issue resolution in these technical articles but cannot guarantee any matter including accuracy or results. The articles are provided "as is", without representation or warranty, express or implied, whether of merchantability, fitness for particular purpose, title, or non-infringement. Visioneer disclaims any liability for damages, whether direct or indirect, special, incidental, or consequential, from use of the information in these articles. Visioneer does not evaluate any effect on software and hardware not provided by Visioneer, and therefore disclaims any liability for same. Visioneer is not responsible for the content of support pages accessed through external links. The articles are subject to revision or change without notice.