Visioneer Knowledgebase
Visioneer Knowledgebase
Title: Flatbed Scanners - Cleaning Instructions
Article ID: VIS1197
Updated: 8/7/2006
Operating Systems: Windows XP / 2000 / Me / 98
Scanner Models: Visioneer: 9520, 9420, 9320, 9220, 9120, 9020, 9000, 8920, 8900, 8820, 8800, 8700, 8600, 8200, 8100, 7100, 7400, 7300, 7710, 7700, 7600, 6600, 6200, 6100, 5820, 5800, 5600, 5300, 4500, 4400, 2400U, 2600, 9600, 19200, 6136U, 6142, PaperPort OneTouch
  Xerox: X6400, X7600, X4800, X2400
How do I Clean the scanner?
Vertical streaking is typically caused by paper dust, dirt, correction fluid or other blockage on the scanner glass.
Regularly cleaning your scanner can help to keep and maintain optimal image quality.

Materials Needed:
  • 1 bottle of Isopropyl rubbing alcohol (95%)
  • Soft cleaning cloth
  • Screen wipes dampened with Isopropyl rubbing alcohol
Please unplug the power cord from the scanner
  1. Open the scanner lid
  2. Dampen the cleaning cloth with the Isopropyl alcohol or open a screen wipe
  3. Gently wipe down the scanner glass
  4. Gently wipe down the white backing on the underside of the scanner lid
  5. If you have a scanner with a transparency lamp in the lid, verify there is no dirt stuck on the lamp in the lid which would cause lines in your 35mm slide or negative scans
  6. Close the cover when you are finished
  7. Plug the power cord back into the scanner
If you are still seeing black lines or streaks in your scanned image, there may be a corrupt driver calibration file. For instructions on ReInstalling Your Scanner Driver, choose your Operating System below:


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Visioneer provides these technical articles for information use only. The information is generally for a specific scanner model distributed by Visioneer and a designated version of software provided with the scanner. Visioneer makes reasonable efforts to verify the accuracy of content and issue resolution in these technical articles but cannot guarantee any matter including accuracy or results. The articles are provided "as is", without representation or warranty, express or implied, whether of merchantability, fitness for particular purpose, title, or non-infringement. Visioneer disclaims any liability for damages, whether direct or indirect, special, incidental, or consequential, from use of the information in these articles. Visioneer does not evaluate any effect on software and hardware not provided by Visioneer, and therefore disclaims any liability for same. Visioneer is not responsible for the content of support pages accessed through external links. The articles are subject to revision or change without notice.