Visioneer Knowledgebase
Visioneer Knowledgebase
Title: There is Fog or Dirt On the Underside of the Scanner Glass
Article ID: VIS1375
Updated: 10/16/2006
Operating Systems: Windows XP / 2000 / Me / 98
Scanner Models: Visioneer Flatbed: 9520, 9420, 7400, 9320, 9220, 9120, 9020, 9000, 8900, 8800, 8700, 8600, 8100, 7700, 7600, 7300, 7100, 6600, 6400, 7600, 6200, 6100, 6000, 5800, 5600, 5300, 4800, 4500, 4400, 3300, 3100, 3000, PaperPort OneTouch
  Visioneer SheetFed: XP300, XP220, XP200, XP100, RoadWarrior (RW120, PRW120), StrobePro, PaperPort Strobe, PaperPort IX, VX, MX
  Visioneer ADF: XP470, XP450, 9750, 9650, 9650i, 9450, 8650, PT430, PT470, PT680, PT780
  Xerox : X6400, X7600, X4800, X2400DM250, DM250L, DM252, DM262, DM262i, DM272, DM150, DM152, DM162, DM510, DM515, DM520, DM632, DM3640, DM752
 
Symptom:
 
The scanner glass is dirty, or there is fog or dirt inside the scanner.
 
Solution:
 
Scanner glass should be cleaned with a soft, clean cloth.

If the underside of the glass is dirty and affecting the quality of scans, please do NOT open the scanner body to clean the glass as this exposes the internal components to contaminants and possible damage.

Please return the scanner to the place of purchase for exchange, or contact support for an RMA within the scanner's warranty period. Select a link below for information on contacting support:

 

Visioneer Disclaimer


Visioneer provides these technical articles for information use only. The information is generally for a specific scanner model distributed by Visioneer and a designated version of software provided with the scanner. Visioneer makes reasonable efforts to verify the accuracy of content and issue resolution in these technical articles but cannot guarantee any matter including accuracy or results. The articles are provided "as is", without representation or warranty, express or implied, whether of merchantability, fitness for particular purpose, title, or non-infringement. Visioneer disclaims any liability for damages, whether direct or indirect, special, incidental, or consequential, from use of the information in these articles. Visioneer does not evaluate any effect on software and hardware not provided by Visioneer, and therefore disclaims any liability for same. Visioneer is not responsible for the content of support pages accessed through external links. The articles are subject to revision or change without notice.