Visioneer Knowledgebase
Visioneer Knowledgebase
Visioneer ADF Scanners Top 10 Solutions
  1. Your computer is unable to connect to your scanner.
    There are occasions when the driver is unable to communicate with the scanner. This issue may be caused by an engaged lock, incompatible USB chipset, or corrupt registry entries. For troubleshooting ideas, please click one of the links below:
    VIS1057 - General USB Communication
    VIS1098 - Troubleshooting USB Scanners for help.

  2. You need to uninstall your scanner.
    Clean up your system of any installed scanner products and PaperPort software. This procedure is recommended by Technical Support when there are conflicts or corruptions resulting in errors.
    For instructions on Performing a Quick Uninstall, choose your Operating System below:
  3. You want to scan to PDF.
    PDF stands for Adobe® Portable Document Format. Adobe PDF is a universal file format that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it. PDF creation is not dependent on the scanner, rather your software package. PaperPort 9 and higher includes the function to write to PDF, as does OneTouch 4.0. Click VIS1011 - Scan to PDF within PaperPort for information on creating PDFs with PaperPort 9 and later. For information on configuring OneTouch 4.0 to scan as PDF, click VIS1199 - Configuring OneTouch 4.0 Scan Buttons.asp.

    Earlier versions of PaperPort require a PDF authoring tool or PDF printer such as Adobe Acrobat Writer or Acrobat Distiller. Using these applications is as easy as dragging the scanned image to the PDF link in PaperPort, or using the Export to PDF command from the File menu.

  4. You see black lines or streaks down the scanned document or image.
    There may be a corrupt calibration file or dirt, ink and debris obstructing the lens. Click VIS1021 - Scanned Images have Black Lines or Streaks for instructions.

  5. You can't get the scanner to work.
    The description "doesn't work" is very vague. Let me share with you the steps our Technical Support group follows when you call in to troubleshoot a USB scanner. There are six steps - please take the time to complete each step completely, as this process resolves the majority of installation problems. Start with VIS1051 - Step 1 Checking the Connections.

  6. You want to upgrade to PaperPort 10 or 11.
    Before you upgrade to PaperPort 10 or 11, make sure that your scanner is working correctly with the PaperPort software on the cd that came with your scanner originally. Then upgrade to PaperPort 10 or 11. If you have any problems, please contact Nuance. PaperPort 10 and 11 support 32 bit or higher scanners.

  7. Your scans are inverted, appearing to have black background with white text.
    Click VIS1142 - Inverted Scans - Black Image with White Text for instructions to correct this problem.

  8. PaperPort is reporting a Problem Communicating with TWAIN Device.
    To troubleshoot this problem, make sure that your scanner is selected as the source of the image you are attempting to acquire. In PaperPort 7 and below, click on "File" then "Select Source". In PaperPort 8 and above, click "Scan" on the top bar and look to the left for the scanner list. Select your scanner from the list of installed devices.

    If your scanner is not listed, search for "initwain.exe" on your hard drive and double click with left mouse button to execute. Click "OK" on the message that appears. Restart your computer and check the scanner list in PaperPort again.
    If the system is still unable to communicate with the scanner, follow the troubleshooting guide available by clicking VIS1049 - Problem Communicating with TWAIN Device.

    If you have tried the solutions above and are still having problems, remove Visioneer and PaperPort files and registry settings to clear an unknown conflict. For instructions on Performing a Quick Uninstall, choose your Operating System below:
  9. The Check light on your ADF scanner is blinking or there is an error code on the scanners LED screen.
    Plug the scanner in and it will go through a self test. It will first test the flatbed and secondly check the ADF. After this happens the lights will stay on and the check light will go dim. If the check light goes dim then the scanner is fine. If the check light is blinking, click VIS1023 - Check Light Blinking on ADF Scanner. If there is an error code on the LED screen click VIS1386 - Error code on scanner.

  10. Paper is not feeding properly into the ADF.
    If your scanned documents do not feed easily into the ADF, or several feed in at the same time, you may need to clean the ADF feed mechanism, replace the ADF pad, or reinstall the driver.

    To clean your ADF do the following:
    1. Wet a cotton swab with some isopropyl alcohol (95%).
    2. Open the ADF cover.
    3. Wipe the feed roller from side to side. Rotate the roller to clean its entire surface.
    4. Wipe the pad from top to bottom. Be careful not to snag the swab on the springs on either side of the pad.
    5. Close the cover when you're finished.

    If the scanner still has feeding problems you should replace the ADF pad. Refer to your instruction manual for instructions on replacing the ADF pad.

    This problem may also be due to a corrupted driver.
    For instructions on Performing a Quick Uninstall, choose your Operating System below:

 

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Visioneer provides these technical articles for information use only. The information is generally for a specific scanner model distributed by Visioneer and a designated version of software provided with the scanner. Visioneer makes reasonable efforts to verify the accuracy of content and issue resolution in these technical articles but cannot guarantee any matter including accuracy or results. The articles are provided "as is", without representation or warranty, express or implied, whether of merchantability, fitness for particular purpose, title, or non-infringement. Visioneer disclaims any liability for damages, whether direct or indirect, special, incidental, or consequential, from use of the information in these articles. Visioneer does not evaluate any effect on software and hardware not provided by Visioneer, and therefore disclaims any liability for same. Visioneer is not responsible for the content of support pages accessed through external links. The articles are subject to revision or change without notice.