Visioneer Knowledgebase
Visioneer Knowledgebase
Visioneer SHEETFED Scanners Top 10 Solutions
  1. You see black lines or streaks down the scanned document or image.
    There may be a corrupt calibration file or dirt, ink and debris obstructing the lens. Click VIS1021 - Scanned Images have Black Lines or Streaks for instructions.

  2. You want to scan to PDF.
    PDF stands for Adobe® Portable Document Format. Adobe PDF is a universal file format that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it. PDF creation is not dependent on the scanner, rather your software package. PaperPort 9 and higher includes the function to write to PDF, as does OneTouch 4.0. Click VIS1011 - Scan to PDF within PaperPort for information on creating PDFs with PaperPort 9 and later. For information on configuring OneTouch 4.0 to scan as PDF, click VIS1199 - Configuring OneTouch 4.0 Scan Buttons.asp.

    Earlier versions of PaperPort require a PDF authoring tool or PDF printer such as Adobe Acrobat Writer or Acrobat Distiller. Using these applications is as easy as dragging the scanned image to the PDF link in PaperPort, or using the Export to PDF command from the File menu.

  3. Your computer is unable to connect to your scanner.
    There are occasions when the driver is unable to communicate with the scanner. This issue may be caused by an engaged lock, incompatible USB chipset, or corrupt registry entries.
    VIS1057 - General USB Communication
    VIS1098 - Troubleshooting USB Scanners for help.

  4. You need to uninstall your scanner.
    Clean up your system of any installed scanner products and PaperPort software. This procedure is recommended by Technical Support when there are conflicts or corruptions resulting in errors.
    For instructions on Performing a Quick Uninstall, choose your Operating System below:
  5. Your scanner does not feed paper automatically.
    Make sure that the "event" is configured to respond when paper is inserted. Click VIS1146 - Configure XP100 and XP200 for Automatic Scanning.

  6. If your scanned images are black, you need to clean and calibrate your scanner.
    Dark and black scans may be caused by a corruption of the calibration file. Technical Support recommends using the cleaning and calibration procedures regularly to maintain quality scanned images. There are several articles of interest:
    VIS1026 - Calibrate a Strobe Pro Sheetfed Scanner
    VIS1027 - Clean and Calibrate a Strobe Sheetfed Scanner

  7. You want to upgrade to PaperPort 10 or 11.
    Before you upgrade to PaperPort 10, make sure that your scanner is working correctly with the PaperPort software on the cd that came with your scanner originally. Then upgrade to PaperPort 10 or 11. PaperPort 10 and 11 support 32 bit or higher scanners. If you have any problems, please contact Nuance (formerly ScanSoft). If you wish to purchase the newest version of PaperPort, please visit our Software Partners.

  8. PaperPort is reporting a Problem Communicating with TWAIN Device error message.
    In PaperPort 8 and above, click "Scan" on the top bar and look to the left for the scanner list. Select your scanner from the list of installed devices. If your scanner is not listed, search for "initwain.exe" on your hard drive and double click with left mouse button to execute. Click "OK" on the message that appears. Restart your computer and check the scanner list in PaperPort again. If the system is still unable to communicate with the scanner, click VIS1049 - Problem Communicating with TWAIN Device for instructions.

  9. You can't get the scanner to work.
    The description "doesn't work" is very vague. Let me share with you the steps our Technical Support group follows when you call in to troubleshoot a USB scanner. There are six steps - please take the time to complete each step completely, as this process resolves the majority of installation problems. Start with VIS1051 - Step 1 Checking the Connections.

  10. You get an Error Code 1713 when attempting to uninstall or reinstall PaperPort.
    Error Code 1713 occurs when the PaperPort uninstall is unable to locate items within the Windows registry. It is a known issue, fixed in PaperPort 9 Service Pack 3 and in PaperPort 8 by using the "Live Update" feature. Click VIS1069 - Error Code 1713 PaperPort Error for more information.


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Visioneer provides these technical articles for information use only. The information is generally for a specific scanner model distributed by Visioneer and a designated version of software provided with the scanner. Visioneer makes reasonable efforts to verify the accuracy of content and issue resolution in these technical articles but cannot guarantee any matter including accuracy or results. The articles are provided "as is", without representation or warranty, express or implied, whether of merchantability, fitness for particular purpose, title, or non-infringement. Visioneer disclaims any liability for damages, whether direct or indirect, special, incidental, or consequential, from use of the information in these articles. Visioneer does not evaluate any effect on software and hardware not provided by Visioneer, and therefore disclaims any liability for same. Visioneer is not responsible for the content of support pages accessed through external links. The articles are subject to revision or change without notice.