Visioneer Knowledgebase
Visioneer Knowledgebase
Title: Some Files That Need To Be Updated Are Currently In Use
Article ID: VIS1405
Updated: 7/1/2008
Operating Systems: Windows Vista
Scanner Models: Visioneer Flatbed: 9520, 9420, 7400, 9320, 9220, 9120, 9020, 9000, 8900, 8800, 8700, 8600, 8100, 7700, 7600, 7300, 7100, 6600, 6400, 7600, 6200, 6100, 6000, 5800, 5600, 5300, 4800, 4500, 4400, 3300, 3100, 3000, PaperPort OneTouch
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VIS1405 - Some Files That Need To Be Updated Are Currently In Use
While installing PaperPort 11 on Windows Vista, you receive the error: Files in use. Some files that need to be updated are currently in use.
This error means that there are applications running that need to be closed in order for the installation to continue. There are two solutions to this problem. Solution I uses a utility to run the installation in passive mode. Solution II gives the steps to end the programs described by PaperPort.

Solution I

  1. Click here and select 'Save"
  2. Download the "FilesInUseFix utility to your desktop
  3. Close any open programs
    • Note: The computer may automatically restart after the installation of PaperPort completes. Please be sure to save any work and close any open program before continuing
  4. Make sure your installation disk is in your disk drive
  5. Double click on FilesInUseFix to open it
  6. If prompted with a security warning, click 'Run'
  7. The utility should automatically detect the path of the installation disk
    • If it does not detect the installation path or you are installing from another location, click 'Browse' and find the location of the 'ScanSoft PaperPort 11.msi' file
  8. Click "Start Install"
  9. Once the installation is complete, the computer may automatically restart
Solution II

Note: You will be required to close your web browser to complete these. You may want to print this article for reference.

Step 1 - Get the list of applications that need to be closed
  1. The PaperPort 11 installation will give you a list of the applications and processes that need to be closed in order for the install to continue.
  2. It is recommended that you write these down for reference. It will be helpful to have both the name and process ID.

Step 2 - Open Task Manager with administrative privileges
  1. Close all open windows (including your web browser) except for the PaperPort error message.
    Note: It is recommended that you print this article before closing your web browser.
  2. Click on the Windows start button.
  3. In the "Start Search" box, type "taskmgr". Do NOT hit enter.
  4. At the top of the start bar, right click on "taskmgr" and select "Run as Administrator".

  5. If prompted with a security warning, click "Continue".
Step 3 - Use Task Manager to close the programs listed in the PaperPort error message
  1. Click on the "Processes" tab.
  2. Click on "Image Name" to put the applications in alphabetic order.
  3. Close the applications listed in the PaperPort error message:
    1. Find the application in the list.
    2. Click on the application to highlight it.
    3. Click "End Process".
    4. Note: You might not find all of the application in the error message listed here.
  4. Click on the "Services" tab then repeat steps 1 and 2 until all the applications listed in the error message are closed.
  5. Note: You may need to close "explorer.exe" during these steps. If so, the start bar and desktop icons will disappear. This is normal and once the computer is restarted, it will be return back to normal.
  6. Note: If you are unable to end Norton, Symantec, and/or Live Update, click VIS1447 - Disabling Norton Antivirus On Vista for further instructions.
  7. Note: If you are unable to end Norton, Symantec, and/or Live Update, search the knowledge base for VIS1447 - Disabling Norton Antivirus On Vista for further instructions.

Step 4 - Retry the PaperPort installation
  1. Once you have ended all the applications listed in the PaperPort error message, click back to the PaperPort error message and click "Retry".
  2. If there are still processes listed, repeat Step 3, otherwise the install will continue.
  3. Once the installation has completed, restart your computer.
  4. If you ended explorer.exe during these steps, use one of the following options to restart:
    1. In task manager, select "File" then "New Task (Run...)" and type 'explorer.exe' in the dialog box then hit ok. Restart the computer as normal.
    2. Hold down the Ctrl and Alt keys and hit Delete. Restart using the red button in the lower right corner of the screen.


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