Visioneer Knowledgebase
Visioneer Knowledgebase
Title: Disabling Norton Antivirus On Vista
Article ID: VIS1447
Updated: 10/19/2007
Operating Systems: Windows Vista
Scanner Models: Visioneer Flatbed: 9520, 9420, 7400, 9320, 9220, 9120, 9020, 9000, 8900, 8800, 8700, 8600, 8100, 7700, 7600, 7300, 7100, 6600, 6400, 7600, 6200, 6100, 6000, 5800, 5600, 5300, 4800, 4500, 4400, 3300, 3100, 3000, PaperPort OneTouch
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Symptom:
 
You need to disable Norton to allow your scanner or bundled software to install.
 
Solution:
 
Follow these steps to disable Norton. Once you are done with installing the scanner and/or bundled software, you should re-enable Norton.

Disabling Norton
  1. Click on the start button and find the "Start Search" box
  2. Type "msconfig" in the "Start Search" box and hit "enter" on your keyboard
  3. Select the "startup" tab
  4. Uncheck any entries that have "Live Update", "Symantec", or "Norton" in their name
    • Note: You may want to make a list of these items so you know exactly what to re-enable once you are done installing the scanner and/or bundled software
  5. Select the "services" tab and uncheck any entries that have "Live Update", "Symantec", or "Norton" in their name or path
    • Note: You may want to make a list of these items so you know exactly what to re-enable once you are done installing the scanner and/or bundled software
  6. Close "msconfig"
  7. Hold down the "Ctrl" and "Shift" keys on your keyboard and hit "Esc" to open Task Manager
  8. Go to the "services" tab
  9. Click on the "services" button
  10. The "Services Management Console" will open
  11. In the Services Management Console, for anything that says "Live Update", "Symantec" or "Norton" and do the following:
    1. Right Click on the name and select "properties"
    2. Change the start up type to "manual"
    3. Click "apply" then "ok"
    4. You may want to make a list of the items you disabled so you know exactly what to re-enable once you are done installing the scanner and/or bundled software
    5. Repeat steps a, b, and c above for each listing that contains "Live Update", "Symantec" or "Norton"
  12. Restart the computer
  13. Once the computer restarts, you can you can continue with the installation
  14. Once the installation is complete, follow the steps below to reinable Norton
Re-enabling Norton
  1. Click on the start button and find the "Start Search" box
  2. Type "msconfig" in the "Start Search" box and hit "enter" on your keyboard
  3. Select the "startup" tab
  4. Check any entries that have "Live Update", "Symantec", or "Norton" in their name
    • Note: If you made a list of the items you unchecked, check the items in the list
  5. Select the "services" tab and uncheck any entries that have "Live Update", "Symantec", or "Norton" in their name or path
    • Note: If you made a list of the items you unchecked, check the items in the list
  6. Close "msconfig"
  7. Hold down the "Ctrl" and "Shift" keys on your keyboard and hit "Esc" to open Task Manager
  8. Go to the "services" tab
  9. Click on the "services" button
  10. The "Services Management Console" will open
  11. In the Services Management Console, for anything that says "Live Update", "Symantec" or "Norton" and do the following:
    1. Right Click on the name and select "properties"
    2. Change the start up type to "automatic"
    3. Click "apply" then "ok"
    4. If you made a list of the items you disabled, follow steps a, b, and c for each item in that list
  12. Restart the computer
  13. Norton will now be re-enabled

 

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