Visioneer Knowledgebase
Visioneer Knowledgebase
Title: Scanner Listed Under Other Devices
Article ID: VIS1163
Updated: 8/24/2004
Operating Systems: Windows XP / 2000 / Me / 98
Scanner Models: Visioneer Flatbed: 9520, 9420, 7400, 9320, 9220, 9120, 9020, 9000, 8900, 8800, 8700, 8600, 8100, 7700, 7600, 7300, 7100, 6600, 6400, 7600, 6200, 6100, 6000, 5800, 5600, 5300, 4800, 4500, 4400, 3300, 3100, 3000, PaperPort OneTouch
  Visioneer Strobe: XP300, XP220, XP200, XP100, RoadWarrior (RW120, PRW120), StrobePro, PaperPort Strobe, PaperPort IX, VX, MX
  Visioneer ADF: PT480, XP470, XP450, PT430, S500 , PT680, PT780, 9750, 9650, 9450, 8650
  Xerox : X6400, X7600, X4800, X2400DM250, DM250L, DM252, DM262, DM262i, DM272, DM150, DM152, DM162, DM510, DM515, DM520, DM632, DM3640, DM752
You scanner is listed under "Other Devices" or has an "!" in the Windows Device Manager. When scanner drivers are not registered properly within the Device Manager, they may report a TWAIN error, the driver is "unable to connect" or the device is unable to scan from any application.
Step 1 - Delete temorary files

If the temporary files are full, the driver may not install correctly.

Vista Users:
  1. Click Here and select "Run" to automatically run the disk cleanup utility.
XP and 2000 Users:
  1. Click Here and select "Run" to automatically run the disk cleanup utility.
Windows 98 and ME Users:
  1. Click on "start" then "Run" and type "Cleanmgr" then click "Ok".
  2. Review the files carefully. We suggest removing "Temporary Internet files" and the "Recycle Bin", making sure no other items are selected unless you understand what you are deleting.
  3. Click on "OK" to delete the files and "Yes" to the warning.
Step 2 - Update the driver
  1. Open the device manager:
    Vista Users:
    1. Right click on "Computer" and select "Propterties.
    2. Click on "Device Manager" on the left.
    XP and 2000 Users:
    1. Right mouse click on the "My Computer" icon and select "Properties".
    2. When the System Properties opens, click on the Hardware tab and click on the Device Manager Button.
    ME and 98 Users:
    1. Right mouse click on the "My Computer" icon and select "Properties".
    2. When the System Properties opens, click on the Device Manager tab.
  2. Locate the scanner in the list under Imaging Devices, Other Device, or Unknown Device.
  3. Refresh the association between the device and the driver.
    Vista, XP and 2000 Users: Right click on the scanner and select "Uninstall".
    ME and 98 Users: Click on the scanner to select it then click on the "Remove" button.
  4. Disconnect the USB and the Power cable from the back of the scanner. Restart the computer.
  5. When the computer restarts, reconnect the power and USB cable to the scanner.
Step 3 - Reinstall the driver

If the above information does not resolve the issue, you will need to reinstall your scanner driver. For instructions on ReInstalling Your Scanner Driver, choose your Operating System below:


Visioneer Disclaimer

Visioneer provides these technical articles for information use only. The information is generally for a specific scanner model distributed by Visioneer and a designated version of software provided with the scanner. Visioneer makes reasonable efforts to verify the accuracy of content and issue resolution in these technical articles but cannot guarantee any matter including accuracy or results. The articles are provided "as is", without representation or warranty, express or implied, whether of merchantability, fitness for particular purpose, title, or non-infringement. Visioneer disclaims any liability for damages, whether direct or indirect, special, incidental, or consequential, from use of the information in these articles. Visioneer does not evaluate any effect on software and hardware not provided by Visioneer, and therefore disclaims any liability for same. Visioneer is not responsible for the content of support pages accessed through external links. The articles are subject to revision or change without notice.