Q: When using "Create single image files" not all of the pages scanned are sent to the destination I chose. Where are they?
A: There are a limited number of times that an application can open. When "Create single image files" is selected and you
are scanning to a destination application, each side of the page scanned will open a new instance of that application.
If you want to have an image open in an application immediately, limit your scan batch to less than 5 pages.
Alternatively, you can set your destination to be a folder location on your computer or network using "Transfer to Storage". Select any file format and then scan a large batch of papers. At the end of scanning, the driver will immediately save all pages scanned to that folder location without opening an application.
Q: I have selected "Skip Blank Originals" but not all of the blank pages have been removed. Why are there still blank pages in the file?
A: If you are scanning light weight paper, such as 16lb or 18lb printer paper, the scanner may be picking up faint images through the paper and the driver will not drop those pages out of the final file. The "Skip Blank Originals" result will vary based on the DPI range and paper weight. Generally 100 dpi or 150 dpi produces the best results.
Q: Why does my scanner not function after performing a system restore on Windows XP or Windows Vista?
A: The system restore process may have corrupted some of the driver components. It is recommended that you reinstall your scanner driver. Please refer to the instructions in your scanner User's Guide Maintenance section for instructions on reinstalling your scanner driver.
Q: I tried to 'Repair' the OneTouch 4.0 application by using the 'Change' function through the Add/Remove Program within the Control Panel and was not able to repair it. How do I repair OneTouch 4.0?
A: Before attempting to repair OneTouch 4.0, unplug the USB cable connected to the scanner.
Q: OneTouch 4.0 no longer functions after installing Internet Explorer 7 on Windows XP. How do I resolve this issue?
A: This is a known issue where OneTouch 4.0 stops responding when Internet Explorer 7 is installed after the scanner. To resolve the issue:
Q: I am getting an error message that OCR fails every time I try to scan using the OCR features from OneTouch 4.0. What is the problem?
A: Anti-SpyWare software that is set to always run may interfere with the driver functionality. It is recommended that you temporarily disable or suspend the automatic protection feature during scanning. After scanning is complete and your file has been saved, turn the auto-protect feature back on. You do not need to close the Anti-SpyWare software.
Q: After rebooting my computer, the CD front end is automatically
displayed, but when I try to install the scanner driver,
I get an error message which reads,
This installation package could not be opened. Verify
that the package exists and that you can access it, or
contact the application vendor to confirm that this is a valid
Windows Installer package.
What do I do?
A: Exit out of the installer by pressing the "MAIN MENU" link, then the "EXIT" link. Eject the CD from your CD-ROM drive, then put it back in again; once the installer has restarted, proceed normally.
Visioneer scanners are sensitive electronic devices. Static electricity can damage the components inside the scanner if precautions are not taken. Do not touch the HOST terminal on the back of the scanner with your finger or any other object while the power is on.