Important Notes

Attention All users:

Attention Microsoft Windows Vista users:

Attention Microsoft Windows XP users:

NOTE: When uninstalling the scanner driver or One Touch, please leave the scanner's USB cable plugged into the computer. Unplug the USB cable from the computer after the software uninstall program closes.

Q: What other installation screens am I seeing during the scanner driver installation?

A: In addition to the scanner driver and the OneTouch software being installed, you will also install the OneTouch 4.0 ScanSoft OmniPage OCR module and the Visioneer OneTouch with Kofax VRS Technology module.

Click here for more information on how the installation for these additional modules will proceed.

Q: When using "Create single image files" not all of the pages scanned are sent to the destination I chose. Where are they?

A: There are a limited number of times that an application can open. When "Create single image files" is selected and you are scanning to a destination application, each side of the page scanned will open a new instance of that application. If you want to have an image open in an application immediately, limit your scan batch to less than 5 pages.

Alternatively, you can set your destination to be a folder location on your computer or network using "Transfer to Storage". Select any file format and then scan a large batch of papers. At the end of scanning, the driver will immediately save all pages scanned to that folder location without opening an application.

Q: I have selected "Skip Blank Originals" but not all of the blank pages have been removed. Why are there still blank pages in the file?

A: If you are scanning light weight paper, such as 16lb or 18lb printer paper, the scanner may be picking up faint images through the paper and the driver will not drop those pages out of the final file. The "Skip Blank Originals" result will vary based on the DPI range and paper weight. Generally 100 dpi or 150 dpi produces the best results.

Q: Why does my scan result in a pure black (or pure white) image?

A: Your scanner has been improperly calibrated. To calibrate your scanner, right-click the OT icon and choose Show Hardware..., then click Properties, then click Calibrate.

Q: I installed the New Soft Business Card software, how do I get it to show in the Destination list in OneTouch?

A: If you install an application and it does not show in the OneTouch Destinations list, simply open the OneTouch Properties and click on the “Refresh” button to refresh the destination list.

Q: Why won't my scanner buttons work after scanning with Windows Image Acquisition (WIA)?

A: After performing a scan using the WIA interface you must close the application you were using before scanning with the buttons on the scanner. This does not occur when scanning using the TWAIN interface.

Q: Why does my scanner not function after performing a system restore on Windows XP or Windows Vista?

A: The system restore process may have corrupted some of the driver components. It is recommended that you reinstall your scanner driver. Please refer to the instructions in your scanner User's Guide Maintenance section for instructions on reinstalling your scanner driver.

Q: I tried to 'Repair' the One Touch 4.0 application by using the 'Change' function through the Add/Remove Program within the Control Panel and was not able to repair it. How do I repair One Touch 4.0?

A: Before attempting to repair One Touch 4.0, unplug the USB cable connected to the scanner.

  1. Perform the Change/Repair function again. If you are asked for the Install DVD, insert the disc into the DVD-ROM player and click OK.
  2. When prompted, plug the USB cable back into the scanner.
  3. When the installation process finishes, click OK on the Complete The Installation window, and then click Close.
  4. Reboot your computer.

Q: OneTouch 4.0 no longer functions after installing Internet Explorer 7 on Windows XP. How do I resolve this issue?

A: This is a known issue where OneTouch 4.0 stops responding when Internet Explorer 7 is installed after the scanner. To resolve the issue:

  1. Open the Windows Add/Remove Programs feature from the Control Panel.
  2. Find Windows Internet Explorer 7 and uninstall it using the change/remove options. Follow the wizard through a complete removal of the Internet Explorer 7 software.
  3. Find OneTouch 4.0 and uninstall it using the change/remove options. Follow the wizard through a complete removal of the OneTouch 4.0 program.
  4. Unplug your scanner's USB cable from the computer.
  5. Reboot your computer.
  6. Install Internet Explorer 7.
  7. Install your scanner driver.

Q: I am getting an error message that OCR fails every time I try to scan using the OCR features from OneTouch 4.0. What is the problem?

A: Anti-SpyWare software that is set to always run may interfere with the driver functionality. It is recommended that you temporarily disable or suspend the automatic protection feature during scanning. After scanning is complete and your file has been saved, turn the auto-protect feature back on. You do not need to close the Anti-SpyWare software.

Q: What recommendations do you have for using PaperPort?

A: PaperPort is a document management software application. The PaperPort scanning features allows you to insert new pages into an existing file and name your file immediately after scanning. From within the PaperPort desktop you can sort your documents and move them between folders as you would through the Windows My Documents folder. You can reorder the pages in a PDF file, unstack a document so all the pages are resaved as individual files. PaperPort also has some basic image editing options in the PaperPort PageView, such as; adding notes to image files, modifying image colors, and touch up the image using the erase and/or auto-correct options.

Q: After rebooting my computer, the DVD front end is automatically displayed, but when I try to install the scanner driver, I get an error message which reads:

This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to confirm that this is a valid Windows Installer package.
What do I do?

A: Exit out of the installer by pressing the "MAIN MENU" link, then the "EXIT" link. Eject the DVD from your DVD-ROM drive, then put it back in again; once the installer has restarted, proceed normally.

Visioneer scanners are sensitive electronic devices. Static electricity can damage the components inside the scanner if precautions are not taken. Do not touch the HOST terminal on the back of the scanner with your finger or any other object while the power is on.