Attention Microsoft Windows Vista users:
Attention Microsoft Windows XP users:
- By default, Windows Vista has User Account Control (UAC) turned
on. When you install software, UAC may
display a window informing you that "an unidentified
program wants access to your computer". If this window
is displayed during installation of any software that
comes with your scanner, click "Allow: I trust this
program. I know where it's from or I've used it before"
to permit the installation to continue.
- Adobe Acrobat Reader 8 may fail during its installation
with an error similar to "Temp folder is inaccessible".
This is a problem with the Adobe installer. You can
install Adobe Acrobat Reader 8 by:
- Clicking on "Browse CD Contents" on the main menu.
- In the resulting Windows Explorer menu, double-click
on "acrobat" and then "ENU".
- Right-click on the file "ar800.exe" and select
- Select the Compatibility tab, check the box
that reads "Run this program in compatibility
mode for:" in the Compatibility mode group box, and select "Windows XP (Service Pack 2)"
from the dropdown menu. Then click the "OK"
- Double-click on the file "ar800.exe" to launch
the Adobe Acrobat Reader 8 installer.
- As described in the Quick Start poster and the User's
Guide, upon successful installation of the scanner
driver software, you should see a screen illustrating
how to hook up your scanner to your computer. If you
do notsee this screen, you should plug your
scanner in to your computer anyway. Your User's Guide
contains instructions on how to attach your scanner
to your computer.
- Once you have plugged in your scanner, you may be
notified that Windows needs to install driver
software for your scanner. If so, click on "Locate
and install driver software (recommended)" and
follow any resulting instructions.
- During the PaperPort 11 installation, you may be
notified that some files that need to be updated
are in use, and that you must close the OneTouch
4.0 component to continue. To do so, unplug your
scanner, then click Retry. Once the PaperPort
installation is complete, plug your scanner back in.
- If you want to reinstall the scanner driver, you will need
to log into the computer as a user with administrative
privileges to complete an uninstall then reinstall of the
Attention Microsoft Windows 2000 users:
- If you check your scanner's hardware properties from the
Windows XP Control Panel set to Classic view, you may receive
an error message "Windows explorer has encountered a problem
and needs to close." This is a known issue on Windows XP and
simply requires a reboot of your computer. You should check
your scanner properties by right-clicking on the OneTouch icon
and choosing "Show Hardware" or from the Windows XP Control
Panel when it is set to the Category view.
- After connecting your scanner to your computer you may be
prompted to reboot your computer. Please click on "NO" in the
restart computer prompt. The driver installation is still
installing the necessary driver components and you will see
the status windows on the Windows task bar. If you selected
other applications to install from the CD, after the scanner
driver has finished installing, the installation for the
additional applications will start. Follow the instruction
prompts on screen to install the software. After all installation
screens have closed, click on "exit" from the CD Main Menu, eject
the CD from your computer's CD-ROM drive, and then restart your
computer before using your scanner.
Q: What other installation screens am I seeing during the
scanner driver installation?
A: In addition to the scanner driver and the OneTouch software
being installed, you will also install the OneTouch 4.0
ScanSoft OmniPage OCR module and the Visioneer OneTouch with
Kofax VRS Technology module.
Click herefor more information
on how the installation for these additional modules will
Q: Why does my scan result in a pure black (or pure white)
A: Your scanner has been improperly calibrated. To calibrate
your scanner, right-click the OT icon and choose Show
Hardware..., then click Properties, then click Calibrate. Follow the on-screen instructions with
the calibration sheet that came with your scanner. Be
sure that the back piece of your scanner is pushed up so
that the calibration sheet can exit out of the back of your
Q: Why does my scanner not function after performing a system
restore on Windows XP or Windows Vista?
A: The system restore process may have corrupted some of the driver
components. It is recommended that you reinstall your scanner
driver. Please refer to the instructions in your scanner
User's Guide Maintenance section for instructions on reinstalling
your scanner driver.
Q: Why does't the scanner's Paper-In work after scanning with Windows
Image Acquisition (WIA)?
A: After performing a scan using the WIA interface you must close
the application you were using before using the Paper-In scanning.
This does not occur when scanning using the TWAIN interface.
Q: OneTouch 4.0 no longer functions after installing Internet Explorer 7
on Windows XP. How do I resolve this issue?
A: This is a known issue where OneTouch 4.0 stops responding when
Internet Explorer 7 is installed after the scanner. To resolve
- Open the Windows Add/Remove Programs feature from the Control
- Find Windows Internet Explorer 7 and uninstall it using the
change/remove options. Follow the wizard through a complete
removal of the Internet Explorer 7 software.
- Find OneTouch 4.0 and uninstall it using the change/remove
options. Follow the wizard through a complete removal of the
OneTouch 4.0 program.
- Unplug your scanner's USB cable from the computer.
- Reboot your computer.
- Install Internet Explorer 7.
- Install your scanner driver.
Q: I am getting an error message that OCR fails every time I try
to scan using the OCR features from OneTouch 4.0. What is the problem?
A: Anti-SpyWare software that is set to always run may interfere with
the driver functionality. It is recommended that you temporarily
disable or suspend the automatic protection feature during scanning.
After scanning is complete and your file has been saved, turn the
auto-protect feature back on. You do not need to close the Anti-SpyWare
Q: What recommendations do you have for using PaperPort?
A: PaperPort is a total document management software application. The
PaperPort scanning features allows you to insert new pages into an
existing file and name your file immediately after scanning. From
within the PaperPort desktop you can sort your documents and move
them between folders as you would through the Windows My Documents
folder. You can reorder the pages in a PDF file, unstack a document
so all the pages are resaved as individual files. PaperPort also
has some basic image editing options in the PaperPort PageView,
such as; adding notes to image files, modifying image colors, and
touch up the image using the erase and/or auto-correct options.
Q: After rebooting my computer, the CD front end is automatically
displayed, but when I try to install the scanner driver,
I get an error message which reads,
This installation package could not be opened. Verify
that the package exists and that you can access it, or
contact the application vendor to confirm that this is a valid
Windows Installer package.
What do I do?
A: Exit out of the installer by pressing the "MAIN MENU"
link, then the "EXIT" link. Eject the CD from your
CD-ROM drive, then put it back in again; once the
installer has restarted, proceed normally.
Visioneer scanners are sensitive electronic devices. Static electricity
can damage the components inside the scanner if precautions are not
taken. Do not touch the HOST terminal on the back of the scanner
with your finger or any other object while the power is on.