• By default, Windows Vista has User Account Control (UAC) turned on. When you install software, UAC may display a window informing you that "an unidentified program wants access to your computer". If this window is displayed during installation of any software that comes with your scanner, click "Allow: I trust this program. I know where it's from or I've used it before" to permit the installation to continue.
• Adobe Acrobat Reader 8 may fail during its installation with an error similar to "Temp folder is inaccessible". This is a problem with the Adobe installer. You can install Adobe Acrobat Reader 8 by:
  1. Clicking on "Browse CD Contents" on the main menu.
  2. In the resulting Windows Explorer menu, double-click on "acrobat" and then "ENU".
  3. Right-click on the file "ar800.exe" and select "Properties".
  4. Select the Compatibility tab, check the box that reads "Run this program in compatibility mode for:" in the Compatibility mode group box, and select "Windows XP (Service Pack 2)" from the dropdown menu. Then click the "OK" button.
  5. Double-click on the file "ar800.exe" to launch the Adobe Acrobat Reader 8 installer.
• As described in the Quick Start poster and the User's Guide, upon successful installation of the scanner driver software, you should see a screen illustrating how to hook up your scanner to your computer. If you do not see this screen, you should plug your scanner in to your computer anyway. Your User's Guide contains instructions on how to attach your scanner to your computer.
• Once you have plugged in your scanner, you may be notified that Windows needs to install driver software for your scanner. If so, click on "Locate and install driver software (recommended)" and follow any resulting instructions.
• If you want to reinstall the scanner driver, you will need to log into the computer as a user with administrative privileges to complete an uninstall then reinstall of the scanner driver.

• If you check your scanner's hardware properties from the Windows XP Control Panel set to Classic view, you may receive an error message "Windows explorer has encountered a problem and needs to close." This is a known issue on Windows XP and simply requires a reboot of your computer. You should check your scanner properties by right-clicking on the OneTouch icon and choosing "Show Hardware" or from the Windows XP Control Panel when it is set to the Category view.

• After connecting your scanner to your computer you may be prompted to reboot your computer. Please click on "NO" in the restart computer prompt. The driver installation is still installing the necessary driver components and you will see the status windows on the Windows task bar. If you selected other applications to install from the CD, after the scanner driver has finished installing, the installation for the additional applications will start. Follow the instruction prompts on screen to install the software. After all installation screens have closed, click on "exit" from the CD Main Menu, eject the CD from your computer's CD-ROM drive, and then restart your computer before using your scanner.

Q: Why does my scan result in a pure black (or pure white) image?

A: Your scanner has been improperly calibrated. To calibrate your scanner, right-click the OT icon and choose Show Hardware..., then click Properties, then click Calibrate. Follow the on-screen instructions with the calibration sheet that came with your scanner. Be sure that the back piece of your scanner is pushed up so that the calibration sheet can exit out of the back of your scanner.

Q: Why does my scanner not function after performing a system restore on Windows XP or Windows Vista?

A: The system restore process may have corrupted some of the driver components. It is recommended that you reinstall your scanner driver. Please refer to the instructions in your scanner User's Guide Maintenance section for instructions on reinstalling your scanner driver.

Q: Why does't the scanner's Paper-In work after scanning with Windows Image Acquisition (WIA)?

A: After performing a scan using the WIA interface you must close the application you were using before using the Paper-In scanning. This does not occur when scanning using the TWAIN interface.

Q: OneTouch 4.0 no longer functions after installing Internet Explorer 7 on Windows XP. How do I resolve this issue?

A: This is a known issue where OneTouch 4.0 stops responding when Internet Explorer 7 is installed after the scanner. To resolve the issue:

1. Open the Windows Add/Remove Programs feature from the Control Panel.
2. Find Windows Internet Explorer 7 and uninstall it using the change/remove options. Follow the wizard through a complete removal of the Internet Explorer 7 software.
3. Find OneTouch 4.0 and uninstall it using the change/remove options. Follow the wizard through a complete removal of the OneTouch 4.0 program.
4. Unplug your scanner's USB cable from the computer.
5. Reboot your computer.
6. Install Internet Explorer 7.
7. Install your scanner driver.

Q: I am getting an error message that OCR fails every time I try to scan using the OCR features from OneTouch 4.0. What is the problem?

A: Anti-SpyWare software that is set to always run may interfere with the driver functionality. It is recommended that you temporarily disable or suspend the automatic protection feature during scanning. After scanning is complete and your file has been saved, turn the auto-protect feature back on. You do not need to close the Anti-SpyWare software.

Q: What recommendations do you have for using PaperPort?

A: PaperPort is a total document management software application. The PaperPort scanning features allows you to insert new pages into an existing file and name your file immediately after scanning. From within the PaperPort desktop you can sort your documents and move them between folders as you would through the Windows My Documents folder. You can reorder the pages in a PDF file, unstack a document so all the pages are resaved as individual files. PaperPort also has some basic image editing options in the PaperPort PageView, such as; adding notes to image files, modifying image colors, and touch up the image using the erase and/or auto-correct options.

Q: After rebooting my computer, the CD front end is automatically displayed, but when I try to install the scanner driver, I get an error message which reads,

This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to confirm that this is a valid Windows Installer package.

A: Exit out of the installer by pressing the "MAIN MENU" link, then the "EXIT" link. Eject the CD from your CD-ROM drive, then put it back in again; once the installer has restarted, proceed normally.