Recommended Scanner Maintenance
Proper maintenance of the scanner will resolve most hardware issues and prevent other issues from arising.
Please refer to the maintenance section of the scanner installation guide provided with the scanner for more detailed cleaning instructions.
> Buy VisionAid Maintenance & Cleaning Kit
How often should I clean the scanner?
- Clean the scanner:
- Every day or every other day with alcohol wipes if reaching the maximum daily duty cycle of the scanner
- Weekly with the Staticide pads if reaching the maximum daily duty cycle every day
- Every week or every other week with the alcohol wipes if reaching the maximum daily duty cycle spread over a week period.
- Every other week with the Staticide pads if reaching the maximum daily duty cycle spread over a week period.
- Monthly if the scanner is only used occasionally.
- Clean the Flatbed glass any time lines appear in the scan.
How do I know if the scanner requires cleaning?
- When the scanner is jamming multiple times a day.
- When the scanner is grabbing multiple pages at one time.
- When the scanner is squeaking as it feeds the page through.
- When lines appear in the scanned image.
What happens if I don't clean the scanner?
- Excessive dust on the main pick-up roller will make it appear worn and smooth to the touch, causing the roller to skip across the page instead of grabbing properly.
- Excessive dust on the rest of feed rollers in the scanner will make a squeaking sound as it feeds the paper through.
- A worn ADF pad does not push the paper fully against the main pick-up roller causing multiple pages to be fed at one time.
How often should I replace the ADF pad?
- The ADF pad can last up to 20,000 scans, however it should be replaced as needed if regular cleaning does not resolve miss-feed issues.
- When cleaning the scanner, take out the ADF pad and look at it from the side. If the rubber tip of the pad has a noticeable and severe wear pattern, then replace the pad.
- Inspect the ADF pad after cleaning to make sure the silver arms are properly placed. These arms should be parallel to each other and slightly elevated above the gray rubber pad (please note picture on opposite side.) If these arms are parallel to the pad, bent in opposite directions or elevated too high, pages will catch in the scanner. You can gently bend these arms into the correct position.
Related Knowledge Base Articles