On-Site Repair

The ultimate service available for Production scanners, the Onsite Repair Warranty may be purchased for up to 5 years of total coverage. Priority phone technical support is provided for an unlimited number of incidents, and in the unlikely event our technical support team determines that the unit is experiencing a hardware failure, a technician will be dispatched onsite the next business day to repair the unit with minimal downtime.

Advanced Exchange

Available for Workgroup and Departmental scanners, the Advance Exchange Warranty may extend your warranty up to a total of 5 years of warranty coverage. It also includes priority phone response to our technical support and problem escalation for an unlimited number of incidents, 24 x 7 web based support. Should our technical support team determine a replacement is necessary; a replacement unit will be shipped in advance via Overnight service, for a next-business-day delivery (collateral required).

Standard Warranty

Each product is shipped with Visioneer's Standard one-year Product Warranty which provides Technical phone support with an in-house Visioneer Technical Support specialist and a 24 hour a day, 7 day a week web-based support center. Also included in this Standard Warranty is a ground return and repair or replacement service in the event an RMA is needed.