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Warranty Program Features
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On-Site Repair |
Advance Exchange |
Standard |
24/7 Web Support
- Technical support available via the KnowledgeBase on the Support website
- Access to the Self Service Portal
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Priority Call Response
- Calls from Advance Exchange Warranty customers are handled more quickly, and in a higher priority than non-Advance Exchange Warranty customers
- Avg. Hold Time < 2 Minutes
- Avg. Time to Resolution < 10 Minutes
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Priority Overnight RMA
- RMA replacements are first shipped* via Overnight delivery to the customer
- Once the customer receives the replacement, they package the defective unit and send back the unit
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Return and Replace RMA
- RMA exchanges are available via a Return and Replace process
- Customers first send back defective unit
- Once defective unit is received, a replacement is then sent out via Ground service
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On-Site Repair
- If Technical Support determines the problem is failed hardware:
- A technician will be dispatched the next business day to repair the unit at the customer site
- Serice available in US and Canada
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Extended Coverage
- Warranties may be purchased for up to 5 years of coverage from the date of purchase
- New Warranties must be purchased within 90 days of date of purchase
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1 Yr Warranty Renewals
- Can be purchased anytime up to 90 days after expiration of standard warranty or Adv. Exchange/Onsite Repair agreement.
- Retroactive to either date of scanner purchase (if no prior warranty was purchased) or expiration of Adv. Exchange/Onsite Repair Warranty, which ever is later.
- Stackable for up to 5 years of total coverage from date of scanner purchase.
- Available as long as Scanner Model is In-Production.
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*Credit Card required in order to secure Advanced shipment of the replacement. RMA requests must be made before 12pm PST in order to be delivered the following business day.
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United States < Change
