| Warranty Features |
Advance Exchange
with On-Site |
Advance Exchange |
Standard |
|
24/7 Web Support
|
 |
|
|
|
Toll-Free Technical Response Line
|
|
|
|
Priority Technical Call Response
- Calls from Advance Exchange Warranty customers are handled more quickly, and in a higher priority than non-Advance Exchange Warranty customers
|
|
|
|
Priority Overnight RMA
- RMA replacements are first shipped* via Overnight delivery to the customer
- Once the customer receives the replacement, they package the defective unit and send back the unit
|
|
|
|
Return and Replace RMA
- RMA exchanges are available via a Return and Replace process
- Customers first send back defective unit
- Once defective unit is received, a replacement is then sent out via Ground service
|
|
|
|
On-Site Technical Support
- If Technical Support determines site visit necessary:
- Technician will be dispatched to coincide with replacement scanner arrival
- Technician will setup, troubleshoot, install replacement scanner, and ship back defective unit
|
|
|
|
Extended Coverage
- Advance Exchange Warranties may be purchased for up to 5 years of coverage from the date of purchase
- New Advance Exchange Warranties must be purchased within 90 days of date of purchase
|
|
|
|
