The warranty program is designed to get your imaging products back up to speed as quickly as possible, covering telephone troubleshooting, parts and advance-ship replacements. Our Warranty Program offers a great way to predict total costs for support, making budgeting for the year a snap.

Exclusions - What Is Not Covered

• Normal maintenance, cleaning, or tune-ups
• Cosmetic defects or damage (such as cracked cases and broken hinges) or defects that do not inhibit the proper operation and performance of the covered items
• Repair or replacement covered by any other warranty, service agreement, or insurance policy in effect at the time of the failure
• Repair or replacement due to failure to properly install, operate, maintain, or clean the covered Product in accordance with the local codes and the manufacturer's printed instructions, or from use in any combinations not approved in the manufacturer's specifications, or from any authorized modifications or alterations
• Repair or replacement due to vandalism, riot, or general environmental conditions, including but not limited to rust, corrosion or mold
• Any service request which results in customer education or no problem found
• Conditions which existed prior to Your purchase and delivery of the Product or the Service Contract. Special, indirect, or consequential damages
• Loss or damage caused by accidental or intentional physical damage, spilled liquids, insect infestation, misuse, abuse or service costs or damage caused by unauthorized repair personnel
• Personal items left in the product to be repaired
• Products that are not listed on the Service Contract
• Theft and loss
• Loss or damage to the covered product while in the course of transit, delivery, or redelivery
• Alteration or removal of the serial number
• Damaged caused by disassembly of the Product
• Damage resulting from software virus; improper gas or water connections, or electrical wiring and connections in user environment; user facilitated minor adjustments and settings outlined in the product's owners manual; external antenna or local reception problems; inaccessible products or parts; negligence
• Failures due to dust, animal or insect damage; acts of God such as fire, water, windstorm, sand, dirt, hail or earthquake; civil disorders; nuclear accident