Step I - Uninstall the current scanner driver

1. Turn off or disconnect your scanner.

2. Open the Windows Control Panel.

3. Open "Add/Remove Programs" or "Programs and Features".

4. If listed, remove the Scanner driver.

   1. Scroll down the list and click on your existing scanner driver; the driver name will appear as OneTouch 2.0/3.0/4.0 and/or as your scanner model (i.e. Visioneer Scanner, etc.)

   2. Click on the "Change" or "Remove" button

   3. Follow the uninstall wizard through an automatic full uninstall (removal).

5. Close the Add/Remove Programs and the Control Panel.

Step II - Use the Utility to clean-up the driver removal

1. Run Hidden Devices+ as an Administrator by right-clicking on the utility and select "Run as Administrator".

2. The Windows Device Manager will open.

3. Go to the "View" menu and select "Show Hidden Devices".

4. Expand Imaging Devices to show all scanners and cameras previously and currently connected to the computer.

5. Right-click on the Visioneer scanner name and select "Uninstall".

6. In the Confirm Device Uninstall window click on "Delete the driver software for this device" then click on "OK".

   • Repeat steps 5 and 6 for all instances of your scanner.

7. IF you see , expand it.

8. Right click and "Uninstall" any of the following:

   • USB Scanner

   • USB Device

   • Unknown Device

   • {Scanner Model}

   • (any other scanners or cameras listed here that you no longer use)

9. Close the Device Manager, and return to your Windows Desktop.

Note: If you receive an error: "Failed to uninstall the device. The device may be required to boot up the computer"

Step III - Install the latest driver for your scanner

1. Double Click to run the scanner's driver installer that you downloaded.

2. Follow the prompts through installing the scanner driver.

3. STOP when you get to the "Finish / Connect the Scanner" screen.

4. Connect and power on your scanner.

5. Wait for the system to detect the scanner (this may take 30 seconds), then click on the "OK" button.