How do I reinstall my driver on a Windows 7 computer?
Step I - Uninstall the current scanner driver
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Turn off or disconnect your scanner.
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Open the Windows Control Panel.
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Open "Add/Remove Programs" or "Programs and Features".
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If listed, remove the Scanner driver.
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Scroll down the list and click on your existing scanner driver; the driver name will appear as OneTouch 2.0/3.0/4.0 and/or as your scanner model (i.e. Visioneer Scanner, etc.)
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Click on the "Change" or "Remove" button
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Follow the uninstall wizard through an automatic full uninstall (removal).
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Close the Add/Remove Programs and the Control Panel.
Step II - Use the Utility to clean-up the driver removal
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Run Hidden Devices+ as an Administrator by right-clicking on the utility and select "Run as Administrator".
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The Windows Device Manager will open.
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Go to the "View" menu and select "Show Hidden Devices".
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Expand Imaging Devices to show all scanners and cameras previously and currently connected to the computer.
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Right-click on the Visioneer scanner name and select "Uninstall".
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In the Confirm Device Uninstall window click on "Delete the driver software for this device" then click on "OK".
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Repeat steps 5 and 6 for all instances of your scanner.
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IF you see
, expand it.
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Right click and "Uninstall" any of the following:
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USB Scanner
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USB Device
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Unknown Device
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{Scanner Model}
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(any other scanners or cameras listed here that you no longer use)
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Close the Device Manager, and return to your Windows Desktop.
Note: If you receive an error: "Failed to uninstall the device. The device may be required to boot up the computer"
Step III - Install the latest driver for your scanner
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Double Click to run the scanner's driver installer that you downloaded.
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Follow the prompts through installing the scanner driver.
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STOP when you get to the "Finish / Connect the Scanner" screen.
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Connect and power on your scanner.
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Wait for the system to detect the scanner (this may take 30 seconds), then click on the "OK" button.